Shipping policy

Where we ship

We ship to street addresses in the United States and Canada. We can’t deliver to PO boxes, APO/FPO addresses or US territories yet. The Landing Pad litter mat ships to US addresses only.

Prices and currency

Prices are in US dollars for US addresses and in Canadian dollars for Canadian addresses. Use the country picker at the top of the site to see your prices. Checkout confirms the currency from your shipping address.

How long it takes

United States: Standard delivery usually arrives in 9–16 business days from your order. That includes 1–4 business days for us to prepare it.

Canada: Standard delivery usually arrives in 8–14 business days from your order, including the same preparation time.

Each product page shows the dates for your country, and checkout shows the options available for your whole order.

What it costs

United States: free on orders of US$49 or more and on every kit. Below that it’s US$4.95.

Canada: free on orders of CA$69 or more and on every kit. Below that it’s CA$6.95.

Kits and multi-item orders

Kits are packed together and ship in one box with one tracking number. If an order mixes products from different warehouses, it may arrive in more than one parcel. We tell you in your shipping emails.

Duties and taxes

United States: orders ship on lines that include import duties, so there’s normally nothing to pay at the door. Sales tax, where it applies, is calculated at checkout.

Canada: orders ship from our fulfilment partner’s international warehouse, and its carrier clears them through customs, so parcels normally arrive with nothing to pay. Canadian import rules are set by the government, though, and a carrier may occasionally ask for GST/HST or a handling fee on delivery. These charges aren’t included in our prices.

If a carrier asks you for import charges, email us at support@purrbly.com before paying and we’ll help. Parcels refused because of import charges usually aren’t returned to us, so they can’t be refunded.

Tracking

You’ll get an email with a tracking link when your order ships. On Standard delivery, tracking can take up to 5 business days to show movement while your parcel is on its way.

If it’s late

If Standard delivery is more than 5 business days past its window, email us at support@purrbly.com with your order number and we’ll chase it with the carrier.

If we can’t ship within the time we promised, we’ll tell you and offer you the choice of waiting or cancelling for a full refund.

Lost or damaged parcels

If your parcel hasn’t arrived 10 business days after its window, or arrives damaged, email us at support@purrbly.com with your order number (and a photo if it’s damaged) and we’ll look into it with the carrier.

Address changes

Please check your address at checkout. We can change it if you contact us within 12 hours of ordering, before your order is prepared.